Terms and Conditions
1. Business Information
1.1 Company
Cyber Sunshine Labs, a legally registered Limited Liability Company (LLC), that operates through the official website, www.cybersunshinelabs.com
2. Agreement to Terms
2.1 Acceptance
By placing an order with Cyber Sunshine Labs, you agree and accept these terms and conditions. (hereinafter referred to as the "Customer") and Cyber Sunshine Labs (referred to as "the Company").
3. Product and Service Details
3.1 Accuracy
We guarantee the accuracy of our product descriptions, prices, and stock information for both hardware and software. Please reach out to us via the email listed, in case the wrong item was sent for a replacement.
4. Orders and Payment
4.1 Payment
We facilitate secure payment processing through PayPal and accept most major credit cards. An 8% sales tax will be added to your order total. No checks or money orders. Please note that chargebacks in favor of Cyber Sunshine Labs will be subject to an additional 5% processing fee.
5. Shipping and Returns
5.1 Delivery
For digital goods, we aim to deliver within 1 hour of purchase. In some cases, such as holidays, the maximum delivery time is 24 business hours. Hardware delivery will vary.
5.2 Refunds
For digital goods, no refund will be offered. A replacement will be sent in case the incorrect item was delivered on our end. Hardware purchased through eBay is eligible for a 30-day return.
6. Intellectual Property
6.1 Trademarks and Affiliation
The logos displayed on our website are recognized trademarks owned by their respective companies or entities. It's important to note that the presence of these logos on our site does not imply any form of affiliation, endorsement, or partnership between Cyber Sunshine Labs and the corporations to which these trademarks belong. To report cases of copyright infringement please email Support@Cybersunshinelabs.com.
7. Limitation of Liability and Dispute Resolution
7.1. Limitation of Liability
Cyber Sunshine Labs, to the fullest extent permitted by applicable law, expressly disclaims any liability, including but not limited to the following:
7.1.1. Improper Installation: Cyber Sunshine Labs shall not be held liable for any consequences arising from improper installation of its products or services, and any associated issues shall not be attributed to the company.
7.1.2. Payment Issues: The company assumes no liability for payment-related issues, including but not limited to failed transactions, payment processing errors, or unauthorized transactions. Any losses or damages resulting from such issues are the responsibility of the parties involved, excluding Cyber Sunshine Labs. You also signify you are the legal owner of the credit card, payment account or funds used for purchase.
7.1.3. Hardware Issues: Cyber Sunshine Labs offers a 30-day money-back guarantee for hardware purchases. We guarantee any software or hardware to be exactly as described. For hardware, any issues within the first 30 days after purchase. Please reach out to us prior to doing so to receive an RMA number. This will guarantee your refund is processed as quickly as possible.
7.2. Dispute Resolution
7.2.1. Non-Binding Arbitration: By accepting this agreement, customers agree that, in the event of disputes or disagreements arising from transactions with Cyber Sunshine Labs, they will resolve such matters exclusively through non-binding arbitration. This arbitration process allows for an impartial assessment of the issues at hand, with the outcomes serving as non-binding recommendations rather than legally binding decisions.
7.2.2. Arbitration Process: Arbitration proceedings will be conducted in accordance with established arbitration rules and procedures. The decision of the arbitrator shall be advisory and non-binding. Parties involved explicitly agree that, by accepting this agreement, they waive the right to pursue alternative legal actions related to disputes with Cyber Sunshine Labs unless obligated by law.
By accepting this agreement, customers agree not to pursue alternative legal actions in relation to disputes with Cyber Sunshine Labs. This limitation is an essential element of these terms and conditions.
8. Contact
8.1 Contact Information
For inquiries, questions, or concerns, please contact us at Support@cybersunshinelabs.com or 585.201.8756
9. Updates
9.1 Changes to Terms and Conditions
These terms and conditions may change without prior notice. Your acceptance of these terms during the order placement process confirms your understanding and acceptance of the Terms and Conditions.
Privacy and Data Handling
Customer information, including personal and payment details, is securely stored for the minimum duration necessary to complete the transaction and is never available to us. Some data such as date of sale and amount may be kept for tax reporting purposes. Payment or billing address will never be held longer than necessary for payment completion. Your data will never be shared, sold, or otherwise disclosed to third parties, except when legally required by law. We strictly adhere to our privacy and data handling policy and never cooperate with external agencies unless lawfully obligated to do so.
Warranty Explanation
Software Warranty (Activation Codes - Lifetime of device. Subscription software - length of subscription. No refunds for codes or software which has been activated).
Hardware Warranty (30-Day money back guarantee, must be in original packaging).
Service & Repair (1-year guarantee on parts and services, repair or replace only).